Cancelling Orders

Finding the Order

  • Log into your Shopify account 
  • Using the menu on the left hand side of your screen, select 'Orders' 
  • Select the order that you need to cancel 
  • The order must not display as paid, if it does then you will need to refund the customer.

Cancelling the Order

  • Now that you have selected the specific order you would like to cancel, the detailed page of the order will appear.
  • Select the button titled 'more actions' located at the top of the page.

Drop down menu

  • Now that you have selected 'more actions' a drop-down menu will appear where you can select 'cancel order'
  • Once you have selected 'cancel order' the order will be cancelled and the process is complete.

More Information

  • For more information on how to refund and cancel an order, please click this link.

mailing list

Latest information straight to your inbox

At E-commerce Artisans we care about one thing: helping small business creatives to start, sell, market and manage their online business. Through our blog, we regularly provide free practical advice and interesting information tailored to each of those topics. Why not have them sent straight to your inbox?